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Política de Devolución y cambios

Understanding Our Return and Exchange Policy

Shopping online should be a pleasant experience, and we understand that sometimes things don’t turn out as expected. Our Return and Exchange Policy is designed to provide our customers with the flexibility they need to ensure satisfaction with their purchases. Here, we break down the essential components of our policy to help you navigate returns and exchanges smoothly.

Returns: Your Right to Change Your Mind

If you find that the product you received does not meet your expectations or you simply changed your mind, you can initiate a return within 30 days of receiving your order. Here are the key points regarding returns:

  • Condition of Items: All products must be unused and in their original packaging to qualify for a return.
  • Refund Processing:
  • For debit card purchases, refunds are processed immediately.
  • For credit card purchases, the refund may appear in your next billing cycle, depending on your bank's policies.
  • Initiating a Return: To start the return process, please contact us privately via our support channels (email/WhatsApp) and provide the following information:
  • Order details
  • Shipping information
  • Shipping Costs: The cost of return shipping is the responsibility of the buyer.

Exchanges: Switching Sizes or Models

If you need to exchange an item for a different size or model, we are happy to accommodate your request, subject to stock availability. Here’s what you need to know about exchanges:

  • Timeframe: You have 15 days from the date of purchase to request an exchange.
  • Shipping Costs:
  • The cost for returning the item for exchange is borne by the buyer.
  • Delivery Options: New items will be shipped to:
  • Argentine Post Office branches

Why Our Policy Matters

Understanding our return and exchange policy is crucial for a hassle-free shopping experience. It not only protects your investment but also fosters trust between our customers and our brand. We want you to feel confident in your purchases, knowing that if something isn’t right, you have options.